COVID SAFE - Travel Information Policy - Limo Service

Our Cairns to Port Douglas limousine service looks to emulate similar practices that are applied on planes. We always recommend our private transfer service to anyone wanting maximum social distancing. 

February 2024: All services operational. There are no longer any Queensland Public Health Directions in effect. Travellers are therefore encouraged to continue the same health precautions they used when flying into Cairns. 

The following measures commenced in September 2020 and form a policy of our business known as the 'COVID SAFE Travel Information Policy  - Limo Service.' This policy is in effect for all limousine and private transfer services booked with Cairns Port Douglas Shuttle.  Please check this page as changes will be posted here.

  1. Bookings are 100% transferable for up to 12 months credit if you contact our office more than 48 hours before travel. Alternatively, our standard cancellation fees apply.
  2. COVID-19 cancellations: We offer your choice: 100% credit for 12 months or refund less standard cancel fees. Bookings that need to cancel less than 24 hours before arrival due to a passenger becoming a COVID close contact or having COVID we apply the standard one way cancellation fee of $30 or return transfer cancellation fee of $50.
  3. All vehicles and limousines are cleaned throughly and regularly.
  4. Travellers are encouraged to continue the same precautions they felt comfortable with when flying into Cairns. 

As with any travel now there is a responsibility on passengers to not travel when unwell, or if becoming unwell during travel, to adapt their plans or consider how they may minimise contact with other travellers and drivers while they feel unwell. 

We thank you for your support, and look forward to providing our dedciated private transfer limousine service between Cairns Airport, Palm Cove and Port Douglas.

Our office hours are 9am to 5pm daily. Our general enquiry office phone is 07 3352 4994.

Limousine bookings are provided a direct limousine contact phone number and all contact details for arrivals 24/7.